Privacy Policy
The short version
- Your voice is sent in real time to our speech-recognition provider to turn it into text. We don't store the audio on our servers.
- After each interview (and periodically during it) the app uploads a session snapshot: the transcript of both sides, the AI answers, and your resume and notes. We keep it for 90 days, up to the 30 most recent per account, to fix problems and improve the product.
- Transcripts, your resume and notes are sent to AI model providers to generate answers. Depending on your location, processing may happen in Singapore, the United States, Germany or mainland China.
- We don't sell your personal information.
1. Who we are
CalmRound is operated by [OPERATOR LEGAL NAME – TO CONFIRM] ("we", "us"). Contact: support@calmround.com. Address: [TO CONFIRM].
2. What we collect and why
Account. Your email address (or mobile number, if you sign in with one), used to create and secure your account. We send sign-in codes by email through our email provider.
Device information. To prevent abuse of free minutes and to understand where installs come from: a fingerprint value computed from browser identifier, system language, CPU core count, screen resolution, time zone and platform (we store only the computed value); an install ID; IP address; and download source.
Audio and transcripts. During an interview session, CalmRound captures your microphone and your computer's audio (the interviewer) and streams it to our speech-recognition provider. The desktop app connects to the provider directly. We don't store audio on our servers. If you enroll a voice profile to tell you apart from the interviewer, the enrollment recordings are sent to our voice-profile provider; you can delete the profile in the app.
Resume, notes and knowledge base. Stored on your own computer in the desktop app. When generating answers or organizing your materials, the relevant content is sent to AI model providers.
Session snapshots. To investigate issues like slow, off-topic or misheard answers, each session uploads a snapshot containing the full transcript (both speakers, with timestamps and audio source), the AI answers and the prompts sent to the model, your knowledge-base content, the settings in effect, the providers and models used, and error records. Snapshots do not contain audio, passwords, sign-in tokens or API keys. Retention: 90 days, up to the 30 most recent per account. Only authorized staff can view them.
Diagnostic reports. When you choose "Upload diagnostics", or after a crash, the app uploads system and resource information, network checks, configuration with keys removed, and logs. Up to 5 per account, kept for 30 days.
Usage events. Whether key steps succeed (opening sign-in, requesting a code, importing materials, starting an interview, generating an answer), with event type, failure reason, account, install ID, IP and source. We don't use third-party analytics platforms. To improve question detection we also collect samples of interviewer questions; links, emails, phone numbers, ID numbers and long digit strings are masked first, and each sample is at most 300 characters.
Payments. Handled by our merchant of record [Creem – TO CONFIRM]. We keep the order ID, package, amount, currency, status and time. We never receive your full card details.
3. Service providers
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Alibaba Cloud (Model Studio) | Speech recognition, AI answers, translation | Audio, transcripts, materials, screenshots of questions | Singapore, United States (Virginia), Germany (Frankfurt) or mainland China, chosen by measured speed from your device |
| Email provider [Resend – TO CONFIRM] | Sign-in codes | Email address | [TO CONFIRM] |
| Merchant of record [Creem – TO CONFIRM] | Payments, tax | Order and payment details | [TO CONFIRM] |
| Our servers | Accounts, snapshots, diagnostics | As described above | Mainland China [TO CONFIRM] |
We share only what each provider needs to perform its function.
4. International transfers
Your information may be processed outside your country, including in mainland China where our account servers are located. Where required, we rely on appropriate safeguards for these transfers [TO CONFIRM with counsel].
5. Consent of other people
Live transcription processes what the interviewer says. Where the law requires the other party's consent to record or transcribe a conversation, get it before turning transcription on.
6. Your rights
Depending on where you live (for example under the GDPR or CCPA), you may have the right to access, correct, delete or export your data, and to object to or restrict processing. You can view and edit your account and knowledge base in the app, and delete your knowledge base and voice profile there. For session snapshots, diagnostics, usage events or account deletion, email support@calmround.com; we'll verify your identity and respond within 30 days. You may also complain to your local data-protection authority.
7. Legal bases (EEA/UK)
Performing our contract with you (providing the service), our legitimate interests (preventing abuse, fixing problems, improving the product), and your consent where we ask for it [TO CONFIRM with counsel].
8. Security
Data is sent over encrypted connections. API keys are excluded from snapshots and diagnostics. The admin console is restricted to authorized staff. No system is perfectly secure; if a breach affects you, we'll notify you as the law requires.
9. Children
CalmRound is for job seekers and is not directed at children under 16. If you are under 18, use it with a parent's or guardian's consent.
10. Changes
If we make material changes, we'll update this page and show a notice in the app the next time you open it.